Machine Learning in Technical Support
Machine Learning in Technical Support" authored by Sunita Sahi, is a groundbreaking exploration of how machine learning algorithms are reshaping the landscape of technical assistance. Drawing upon her expertise in both computer science and customer support, Sahi provides a comprehensive overview of the ways in which machine learning is revolutionizing traditional support methodologies. Through illuminating case studies and practical examples, Sahi demonstrates how machine learning algorithms can analyze vast amounts of support data to identify trends, anticipate customer needs, and automate troubleshooting processes. From predictive maintenance in industrial settings to intelligent chatbots in consumer electronics, the book showcases the diverse applications of machine learning in enhancing technical support experiences across industries. Furthermore, Sahi delves into the challenges and opportunities inherent in the integration of machine learning into technical support workflow...